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What can I do if I can't log in to My Med-Challenger account?

If you know you have an account but you're getting irritating messages like Account Not Authorized or Invalid Credentials, we can help.

If you get the one of the messages below when trying to log into your account on the Challenger portal... 

AccountNotFound_Fuse AccountNotFound_Legacy

Double-Check the Information

If you have an active account, please make sure you are entering your account username and password correctly.

Please keep in mind that passwords are case-sensitive.

FAQ

I forgot my Username.

I forgot my password.

Is my email address my username?

What are the password requirements?

Q. I give up - how can I talk to a human?
A. Our Memphis based team is happy to help - we're here from 8 AM to 5 PM CST Monday through Friday. Call us at 1-800-676-0822 Option 2 or contact us via our  Support Form.