If assignees in your program report that the assignment emails are not being received, it could be due to one of the following reasons:
- Your program email server is rejecting the assignment emails.
- The emails are delivered to the recipient’s Spam or Junk folder instead of the Inbox.
- The recipient has more than one email address.
Solution for Reason #1
If your email server is blocking the assignment emails, please have your program’s IT or email administrator white-list the following domains:
The sender for the assignment emails is: firstname.lastname@example.org.
"Whitelisting" tells your program network (firewall) that emails from our online system are cleared by security to come through.
Emails may still be getting auto-filtered by spam or junk mail protection apps.
Solution for Reason #2
Advise the assignees to check for the assignment emails in their spam or junk email folder. If the recipient’s email application can be configured to block or allow senders, be sure that the sender email@example.com is allowed.
Solution for Reason #3
Verify that the email address for the recipient’s account (email address account) is the one that the recipient is checking. They might be mistakenly using (or expecting emails to be sent to) the wrong account. It happens.