If you know your username and need to reset your Med‑Challenger password because you’ve forgotten it, use the steps below to regain access to your account.
|
|
Tips for Success: If you have several email accounts, use the email address most recently provided to Challenger. Please check your junk mail folders for the password reset email. |
When resetting your password, keep in mind that passwords are case sensitive and must contain:
- at least 8 characters
- at least 1 number (numeral)
- at least 1 uppercase letter
FAQ
Q: Why can’t I change my password?
A: You must be logged in to your Med-Challenger account to change your password.
Q: What are the password requirements?
A: At least 8 characters, including 1 number and 1 uppercase letter.
Q: Is my email address my username?
A: In most cases it is. If you've been a Med-Challenger customer since before 2010, your username may not be your email address. If you've had multiple email addresses, your username will likely be the one you opted to use when first registering your Med-Challenger account.
Q: Can I change my username?
A: No - usernames cannot be changed. However we can assist with changing the email associated with your account.
Q: What if I can't remember my username? Or just need help?
A: Please submit a support form and we'll help you in any way we can.