How to recover your Med-Challenger username and regain access.
Your Med-Challenger username is usually the email address you used during initial account creation. If that doesn't work, try the quick steps below.
- If you can locate the confirmation email you received when you first set up your Med-Challenger account, it will contain your username.
- If you are part of a group or institution, the Challenger administrator at your organization may be able to assist you.
There are cases where your username may be something other than your current email address. Some possibilities are:
- Your Med-Challenger username may be associated with a previous email address.
- Your account was set up by your group or institution.
- You are a long, long time user of Med-Challenger (pre-2010).
If the options above don't provide an answer, you can always contact us for help. If you know your username but can’t remember your password, use the Forgot Password page to reset it.
Related Help
Forgot Med-Challenger Password
Change/Reset Med-Challenger Password
FAQ
Q: Can I change my username?
A: No - usernames cannot be changed. However we can assist with changing the email associated with your account.
Q: Can I change my email address?
A: We're happy to get your email address changed. Please submit a support form and we'll get right on it.
Q: Is my username the same as my email address?
A: Probably:) If you've been a Med-Challenger customer since before 2010, have changed your email address, or were provided your username by your institution, your username may not be your email address.
Q: Is there a way to recover my username?
A: As a security precaution, username recovery is handled by the Med-Challenger Support Team. Please contact us for assistance.
Q: What if I can't remember my username? Or just need help?
A: Please submit a support form and we'll help you in any way we can.
Q: What do I do if I've forgotten my password?
A: Follow this link or to find out how to reset your Med-Challenger password.